Return Policy
Return & Refund Policy
At Martha Mia’s Vero Beach, we want you to feel confident and comfortable with your purchase.
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it:
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Unworn
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Unused
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Unwashed
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Free from stains, odours, damage, or signs of wear
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With all original tags attached
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In its original packaging
You will also need your receipt, order confirmation, or other proof of purchase.
To start a return, please contact us at:
If your return request is accepted, we will provide instructions explaining how and where to send your package.
Items returned without first requesting and receiving return authorization may not be accepted or processed.
Please do not send your return to the sender address shown on the original package. The correct return address will be provided by our customer service team after your return request has been approved.
You can always contact us with questions about returns at:
Damages, Defects, and Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us immediately if:
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Your item is defective
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Your item arrives damaged
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You receive the wrong item
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Your order is incomplete
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There is another issue with your order
This allows us to evaluate the problem and make it right as quickly as possible.
Please contact us at:
Include the following information:
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Your full name
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Your order number
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A description of the issue
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Clear photographs or video showing the problem
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A photograph of the shipping label, where relevant
Please do not discard the item, packaging, or shipping label before we have reviewed your request.
Exceptions and Non-Returnable Items
Certain types of products cannot be returned, including:
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Custom-made products
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Personalized items
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Special-order products
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Personal care goods
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Beauty products
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Hygiene-sensitive products that have been opened or used
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Gift cards
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Items expressly marked as “Final Sale”
Discounted or promotional items may still be returned under our standard 30-day return policy unless they were expressly identified as “Final Sale” before purchase.
Please contact us if you have questions or concerns about whether a specific item is eligible for return.
Exchanges
The fastest way to receive a different item, colour, or size is to return the item you currently have.
Once your return has been accepted, you can place a separate order for the replacement item.
We do not guarantee that another size, colour, or product will remain available while your return is being processed.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason.
The cancellation period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise this right, you must contact us within the applicable 14-day period at:
Your item must be returned in the same condition in which you received it:
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Unworn
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Unused
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Unwashed
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With all original tags
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In its original packaging
You will also need the receipt, order confirmation, or other proof of purchase.
Nothing in this Policy is intended to restrict any mandatory consumer rights that apply in your country or region.
Refunds
We will notify you after we have received and inspected your return.
We will then let you know whether your refund has been approved or rejected.
If approved, the eligible refund amount will automatically be returned to your original payment method within 10 business days.
Please remember that your bank, credit card company, PayPal, or payment provider may need additional time to process and post the refund to your account.
The time required for the refund to appear is outside our direct control.
If more than 15 business days have passed since we approved your refund, please contact us at:
Original shipping charges, expedited shipping charges, and return shipping costs are generally non-refundable unless otherwise required by applicable law or the return is caused by our error.
Partial or Reduced Refunds
In certain situations, only a partial refund may be granted, including when:
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An item shows signs of wear or use
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An item has been washed
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Tags or original packaging are missing
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The item has been damaged after delivery
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The item is returned incomplete
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The item is returned outside the applicable return period
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The item is not in its original condition
We reserve the right to refuse or reduce a refund where permitted by applicable law if the returned item does not comply with this Policy.
Shipping Policy
Below you will find the average processing and delivery times for packages ordered from Martha Mia’s Vero Beach.
Order Processing
After an order is placed, we generally require 1 to 3 business days to process it.
During the working week, orders are often processed within one business day.
Orders placed on Friday evenings, weekends, public holidays, or during particularly busy promotional periods may require additional processing time.
Processing time begins after:
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Your payment has been successfully authorized
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Your order information has been received
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Any required security or fraud checks have been completed
Processing time is separate from delivery time.
Estimated Delivery Time
Once your order has been processed and dispatched, delivery generally takes approximately 8 to 12 business days.
Delivery times are estimates rather than guarantees.
Delays may occur because of circumstances such as:
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Carrier disruptions
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Severe weather
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Public holidays
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High order volumes
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Customs inspections
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Import processing
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Incorrect or incomplete addresses
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Remote delivery locations
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Events outside our reasonable control
We will always do our best to process and dispatch your order as quickly as possible.
Questions about your order or shipment can be sent to:
Free Standard Shipping
We provide free standard shipping on every order.
There is no minimum order value required to receive free standard shipping.
We cover the standard outbound shipping cost as a thank-you to our customers.
Expedited or alternative delivery methods may incur additional charges where offered.
International Fulfilment Partners
To help us maintain accessible pricing and provide free standard shipping, some orders may be processed or shipped through our international fulfilment partners.
This means that packages may be dispatched from a fulfilment centre located outside the customer’s country.
Where applicable, customs duties, import taxes, clearance charges, or other government-imposed fees may be the customer’s responsibility unless otherwise stated at checkout or required by law.
Important Shipping Notice
Like many online boutiques, we may experience delays during:
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Busy promotional periods
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Holidays
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Unexpected carrier disruptions
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Customs processing
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Severe weather
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High-volume sales events
Estimated delivery times do not include delays caused by circumstances outside our reasonable control.
If you have questions about the status of your order, please contact us at:
Placing an Order
Placing an order at Martha Mia’s Vero Beach is simple.
First, visit the relevant product page and select the item you would like to order.
Before adding the item to your cart, please verify that you have selected the correct:
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Product
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Size
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Colour
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Quantity
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Style
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Variant
Click the Add to Cart button to add the item to your shopping cart.
Once you have reviewed your cart and confirmed that everything is correct, click Proceed to Checkout.
On the information page, enter your full and accurate contact, billing, and delivery details.
Please carefully check your information before continuing.
On the shipping page, you will have another opportunity to review your delivery address.
The customer is responsible for ensuring that the delivery information provided is complete and accurate.
All qualifying orders are shipped using free standard shipping.
You can then proceed to payment.
Payment information submitted through our checkout is protected using SSL encryption and handled through secure payment-processing systems.
Available payment methods may include:
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Credit card
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Visa
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Mastercard
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American Express
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PayPal
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Other payment methods displayed at checkout
Available methods may vary depending on your country, device, currency, and payment provider.
After selecting your preferred payment method, click Complete Order and follow the instructions to complete your purchase.
If you experience an issue while placing your order, contact us at:
Shipping Costs
We cover the standard shipping costs for every qualifying order.
Products are delivered to the address provided during checkout using free standard shipping.
There is no minimum order quantity or order value required.
Optional expedited shipping, premium shipping, insurance, or alternative delivery services may incur an additional cost where offered.
Such additional charges will be shown during checkout before payment is completed.
Address Changes and Incorrect Addresses
Please check your delivery address carefully before submitting your order.
Because orders may be transferred to our automated processing system shortly after being placed, we cannot guarantee that an address can be changed after order confirmation.
If you notice an error, contact us as quickly as possible at:
Please include:
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Your full name
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Your order number
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The incorrect address
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The complete corrected address
If an order has already been processed or dispatched, we may be unable to change the delivery address.
Martha Mia’s Vero Beach is not responsible for delivery issues caused by an incomplete, inaccurate, or outdated address submitted by the customer, except where otherwise required by law.
Return Information
Can I Return My Order?
Yes. Eligible items may be returned within 30 days of receipt.
To qualify for a return, your order must meet the following conditions:
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The item includes all original parts and components
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All original tags remain attached
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The original packaging is included
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The item is unworn
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The item is unused
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The item is unwashed
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The item remains in its original condition
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Hygiene-sensitive products are clean, unopened, and unused
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Any defect or damage is reported promptly after delivery
Return shipping costs are the customer’s responsibility unless:
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The item was defective when delivered
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The item arrived damaged
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We sent the wrong item
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Applicable law requires otherwise
After a return reaches the approved return centre, it is generally inspected and processed within 7 business days.
We reserve the right to refuse or reduce a refund if we reasonably determine that the item has been:
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Used
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Worn
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Washed
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Altered
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Stained
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Damaged after delivery
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Returned incomplete
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Returned without original tags
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Returned in a condition that does not comply with this Policy
How Can I Return My Order?
To request a return, email us at:
Please include:
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Your order number
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Your reason for requesting a return
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Clear photographs if the product is damaged, defective, or incorrect
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Your first and last name
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Your complete customer address
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The email address used to place the order
Our customer service team will review your request and provide:
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Confirmation of whether the return is eligible
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The correct return address
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Any required return instructions
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Additional information needed to process the request
Do not send your return to the sender address printed on the original package.
The sender address may belong to a carrier, supplier, warehouse, or logistics partner and may not be able to accept customer returns.
Sending a return to an unauthorized address may result in the shipment being rejected, lost, delayed, or not processed.
All approved returns must be sent to the return address provided by our customer service team.
Return Shipping Costs
We do not provide free returns unless otherwise stated or required by applicable law.
The customer is responsible for:
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Return shipping costs
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Selecting a suitable shipping provider
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Correctly addressing the return
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Retaining proof of shipment
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Using tracking where reasonably available
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Ensuring the package is appropriately packed
We strongly recommend using a trackable shipping service.
Martha Mia’s Vero Beach is not responsible for returned packages that are lost, misdirected, damaged in transit, or sent to an unauthorized address.
Cancellation Policy
Right of Cancellation
Where applicable, the cancellation period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of cancellation, you must contact us with a clear statement at:
Please include:
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Your full name
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Your order number
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Your email address
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A clear statement that you wish to cancel or withdraw from the purchase
Because we use an automated order-processing system, orders may begin processing shortly after they are placed.
For this reason, we cannot guarantee that an order can be cancelled or modified once it has entered processing.
If your order has already been processed or shipped, please wait until it has been delivered and then request a return in accordance with this Policy.
Cancelling Before Dispatch
Contact us as quickly as possible if you wish to cancel an order before dispatch.
We will make a reasonable effort to cancel the order, but cancellation is not guaranteed.
If the cancellation is successful, any eligible payment will be refunded to the original payment method.
Shipments in Transit
Some products may be shipped through international fulfilment partners and may remain in transit for longer periods outside our direct control.
If your order has already entered transit, cancellation is no longer possible.
Once the order has been delivered, you may request a return in accordance with this Return & Refund Policy.
Refusing delivery does not automatically qualify the order for a full refund.
Refused or unclaimed packages may be subject to:
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Return shipping costs
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Carrier charges
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Customs charges
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Handling costs
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Other expenses incurred in recovering the package
Any refund will be assessed after the package has been returned and inspected.
Consequences of Withdrawal
If your withdrawal or return is approved and the goods are received in acceptable condition, we will refund the eligible payment received from you.
Refunds will be issued to the original payment method used for the order.
Return shipping costs are not refunded unless:
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The item was defective
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The item arrived damaged
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The wrong item was delivered
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Applicable law requires reimbursement
Additional shipping costs resulting from the customer selecting a delivery method more expensive than standard delivery may not be refunded.
We will generally process an approved refund within 10 business days after receiving and inspecting the returned goods.
Lost, Delayed, or Unclaimed Packages
Please contact us if your tracking information has not updated for an extended period or if your package appears delayed.
A package will not automatically be treated as lost solely because the estimated delivery period has passed.
Before issuing a replacement or refund, we may need to:
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Review the tracking information
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Contact the carrier
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Open a delivery investigation
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Confirm the customer’s address
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Wait for the carrier’s investigation period to end
If tracking indicates that a package was delivered, but you cannot locate it, please:
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Check around the delivery location
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Ask members of your household
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Check with neighbours
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Check shared entrances or safe places
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Contact the local delivery carrier
Contact us at:
We will review the available information and assist where reasonably possible.
Contact Information
Questions regarding returns, refunds, shipping, cancellations, damaged items, incorrect items, or order status should be sent to:
Martha Mia’s Vero Beach
Vero Beach, Florida, United States
Email: info@marthamia-verobeach.com